General Terms and Conditions for Net-Zero Australia Pty Ltd
Introduction
Net-Zero Australia Pty Ltd (“the Company”) is committed to promoting energy efficiency and sustainability through the provision of information about energy-efficient products, signing up customers for these products, and facilitating their installation. These Terms and Conditions govern the services provided by the Company, including the facilitation of the Victorian Energy Upgrades (VEU) scheme through approved participants and installations by Clean Energy Council (CEC) approved retailers.
By using our services, you (“the Customer”) agree to these Terms and Conditions, which form a binding legal agreement between you and the Company.
Services Provided
- Information and Sign-Up: The Company will provide information on energy-efficient products and services. We will assist Customers in signing up for these products and services, ensuring they understand the benefits and any associated costs.
- Installation: Installations of the products will be conducted by licensed professionals. For solar power systems, installations will be facilitated exclusively by CEC approved retailers to ensure quality and compliance with industry standards.
- VEU Scheme Participation: The Company will assist Customers in participating in the Victorian Energy Upgrades (VEU) scheme, working with VEU participants to facilitate the process.
Customer Obligations
- Accurate Information: Customers agree to provide accurate and current information about their energy needs and installation premises.
- Access for Installation: Customers grant the Company and its contractors access to the installation premises as required for assessments, installations, and any necessary follow-ups.
Data Use and Privacy
- Data Collection: The Company will collect personal and property-related information necessary for the provision of our services, including participation in the VEU scheme and installation of products.
- Use of Data: This data will be used solely for the purpose of providing the described services, complying with legal requirements, and improving service offerings.
- Sharing of Data: Data will not be shared with third parties except as required by law or with your explicit consent, and will be handled in accordance with the Privacy Act 1988 (Cth) and applicable Victorian privacy laws.
Liability and Warranties
- Quality of Service: The Company ensures that all services provided will be conducted professionally and in accordance with all applicable laws and regulations.
- Manufacturer’s Warranty: Products installed as part of our services will be covered by the manufacturer’s warranty. The Company does not provide any additional warranties beyond those offered by the manufacturers.
Changes to Terms and Conditions
The Company reserves the right to modify these Terms and Conditions at any time. Changes will become effective immediately upon posting to the Company’s website or direct communication to Customers.
Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these Terms and Conditions will be subject to the jurisdiction of the courts of Victoria.
Agreement
By utilizing the services of Net-Zero Australia Pty Ltd, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.