Who we are
Our website address is: https://net-zeroaustralia.com.au.
Effective Date: 08.03.2024
Net-Zero Australia Pty Ltd (“the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of our customers (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, including information provision, sign-ups, and facilitation of product installations and scheme participations.
Collection of Personal Information
We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our website, register for our services, participate in the Victorian Energy Upgrades (VEU) scheme, or engage with other activities, services, features, or resources we make available. Personal information may include, but is not limited to:
- Name
- Contact information (e.g., email address, telephone number)
- Address and property details
- Information relevant to energy assessments and installations
- Any other information you choose to provide us
Use of Your Information
The information we collect may be used in the following ways:
- To provide and improve our services
- To communicate with you about your account or services
- To facilitate your participation in the VEU scheme or installations by CEC approved retailers
- To comply with legal obligations and regulatory requirements
- For internal analysis and record keeping
Disclosure of Your Information
We will not share your personal information with third parties except as necessary to provide our services, comply with the law, or protect our rights. This may include:
- Sharing with VEU participants, CEC approved retailers, or licensed professionals for the purpose of product installation and scheme participation
- Disclosing information as required by law, such as to comply with a subpoena, or similar legal process
Data Security
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect to prevent unauthorized access, alteration, disclosure, or destruction of your personal information.
Access and Control Over Your Information
You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights, please contact us at [insert contact details].
Changes to This Privacy Policy
Net-Zero Australia Pty Ltd reserves the right to update this Privacy Policy at any time. When we do, we will post a notification on our website and revise the effective date at the top of this policy. We encourage you to frequently check this page for any changes to stay informed about how we are protecting the personal information we collect.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Net-Zero Australia Pty Ltd
+61 3 8612 7273
Level 32, 367 Collins Street Melbourne Victoria 3000
This document was last updated on 08.03.2024